1. How can you charge such market beating prices?
Our commitment is to offer our customers the best and the most affordable designer sunglasses.
(1) All our goods are purchased directly from the factory. In this way we can cut out a great deal of unnecessary expenditure by removing intermediate agencies, such as exporters, importers, wholesalers, retailers and so on. Thus we save a lot of money for our customers. This will save about 15% of the retail price.
(2) We use Web sales, instead of store sales. Thus we cut out the high cost of store rental and sales staff wage costs. This will save about 5%of the retail price.
(3) We purchase large quantities in the off-season, because a huge single purchase can get a very good discount, our procurement cost is about 70% of others. Thus we save another 10% of the retail price.
(4) We use standardized and green packaging, which will reduce packaging costs. We do not use high-class packaging materials such as leather. What we use is very standardized, low-cost, and environmentally friendly materials. This saves about 10% of the prices.
(5) We buy large quantity of overstock products at a very low purchase price. These products are mainly hot-selling products which are over-produced by the factory. We guarantee no quality problems exist, as we have a series of quality control process.
(6) We do provide a variety of goods, but not complete. It is because we only purchase the classics instead of costly new arrivals. Compared to the latest models, which is always very expensive, the affordable classics are most people’s yearning.
In view of the above cost reduction activities, we are able to sell at about 30% to 50% of the stores retail price, which will save you 50% to 70% of the total price.
2. I am looking for a brand or product that is not shown on your website. Do you carry it?
We carry the most famous designer names and we usually have the latest and previous collections. If you are looking for a particular style from a past collection or of a brand not listed, ask us. We carry an extensive range of brands: browse the complete list.
3. How do I contact HiSunglasses.com if I have a question?
You can reach our Customer Service at service@sunglasseslife.com. Our Email Representatives speak English and our Live Support including both Chat and Phone is also offered in English.
4. Is it safe to use my credit card over the Internet?
We have chosen the best e-commerce service in the industry, and guarantee secure payment processing.
SunglassesLife.com has put in place security measures to protect the loss, misuse, or theft of information under our control. All transactions are protected by Thawte, a world-renowned online security system, ensuring as far as possible that every transaction is 100% safe. With the rise in fraudulent use of credit card information over the Internet, renowned takes credit card security very seriously. Our accounting department may request additional information regarding the credit card account that is being used during a purchase to ensure that no improper use takes place. We have your best interests at heart and believe you will appreciate our conviction to your security.
5. I need my order shipped to a totally different person, in another city or country.
For an increased security, we usually do not accept online orders with a shipping address in a different city or country than where the card is issued.
6. What is your return policy?
Please check our Return & Refund Policy.
7. What is your Refund policy?
Please check our Return & Refund Policy.
8. How come I haven’t received my refund yet?
We process all refunds within 24 hours. If you paid using paypal, all refunds are immediate and you should see them in your account. If you still have problems, we will provide you with a reference number so you can contact paypal and ask them how come they have not credited your account yet.
If you paid using credit card, refunds are not instant. All Visa transactions are processed Monday through Friday, at 12:00am EST. Once your refund has been processed by Visa, your issuing bank must accept the refund, and then post the funds to your account. If it has been longer then 5 business days, and the funds are still not showing on your credit card, please contact us and we will provide you with the transaction ID so that you can contact your issuing bank and inquire about the funds.
Our customer service representatives are here to work with you. We will always assist you in anyway possible to resolve any issue.
9. Can I get a sales invoice?
Yes, you can request this from our customer service and we will be happy to email you a copy of the invoice. This invoice can be used by customers who need it for reimbursement by their insurance companies or work place.
10. What are the available methods of payment?
We use Authorize.net to securely accept Amex, Visa, Discover, MasterCard and Pay Pal payments.
11. Do you accept cash and check?
Currently, we don't accept cash, check and money order. We only accept major credit cards and Pay Pal payments.
12. What if I entered some information incorrectly?
Make sure you write down your order number, contact us within the hour of ordering and email us at service@sunglassesslife.com, and make sure we have your correct prescription.
Thank you for shopping at SunglassesLife.com.
